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Frequently Asked Questions

We often get frequent questions from people considering the switch to bulk wood pellet heat for their home or business.  Here is a collection that you may find useful while you are browsing our site.  If you don't see the answer that you are looking for or you need more info, please feel free to contact us directly anytime.

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Wood Pellets

Where do wood pellets come from?

New Day Energy sources wood pellets are sourced through the New England area. Feed stock that composes the wood pellet must be sustainably harvested and regulated resource. 

Do I need to dump fuel in my system, or is it a bulk delivery?

MESys boiler and furnace systems with attached FleXILO storage are best suited for feeding from bulk delivery trucks. MESys also delivers fuel throughout northern New England.

How much fuel can I store and how long will that heat my house?

MESys has FleXILOS from 2.2 tons of capacity to 10 tons. We recommend at least 3 tons of storage to keep your deliveries to 2 to 4 in a year.


Technology

What is the burn back protection system on my new pellet system?

MESys boilers and furnaces have a steel ball valve in the normally closed position between the fuel supply and the burner feed system. The system meets the latest European Union Standards.

Do I need to manually remove ash from the firebox?

No, MESys boiler and furnaces systems remove the ash from their fireboxes automatically moving the ash into an external container that is easily emptied in minutes without getting dirty or being exposed to air-borne dust.

Does the system clean the heat exchanger surfaces at regular intervals?

MESys boilers and furnaces automatically clean their heat exchangers and burner surfaces daily, meaning that you don't have to.

Does my burner need to shut down and/or cool down periodically?

The burners in MESys system are capable of burning for an entire season without shutdowns; they are fed pellets from the bottom allowing ash to simply fall off the burner plate.

Does the system modulate (vary its output based on outdoor temp/demand)?

MESys pellet boilers and furnaces are designed to operate at a wide range of output levels and have sufficiently well managed combustion to maintain low flue gas and particulate emissions at all achievable output power ranges.

Is it documented to be efficient and clean at all achievable power levels?

The documentation for the testing is posted online by a national Austrian test laboratory.

Does the manufacturer require or recommend a backup heating system?

Maine Energy Systems does not require or recommend a secondary heating system in a home heated with one of our systems. MESys boilers and furnaces are as reliable as your present system and much more affordable to operate.

How often do I need to physically clean, or otherwise maintain, the system?

You don’t ever clean your MESys system or breathe the ash from an open boiler or furnace. It requires only the removal and emptying of an external ashbox into a special container two to four times per year and an annual cleaning by a qualified technician.

How long can I leave the system unattended and expect it to maintain heat?

What limits that period? MESys boilers and furnaces can be left unattended for weeks and weeks on end. The period is generally limited by a full ashbox. The ashbox holds the ash from up to 2.5 tons of pellets, so in a cold period, where you were burning 150 pounds of pellets a day, the ashbox would be full after about 33 days, or so. If your neighbor dumped it for you, you could keep right on enjoying Florida as the common fuel storage unit holds 3 tons which is good for another four weeks at th

Is mass thermal storage recommended or required for my pellet boiler?

MESys does not either require or recommend mass thermal storage units in most system. Aside from being very expensive, mass thermal storage can often reduce system efficiency. MESys boilers are very clean at all modulation levels so mass thermal storage isn’t necessary to support them.

What is the laboratory certified thermal efficiency of the system?

The thermal efficiency of MESys pellet boilers and furnaces are generally 85-90%. Because there are 17 modulation levels for each of 8 different size configurations, if one wants to be precise about the efficiency of a particular boiler at a power level, it’s best to check the lab reports.


Federal Tax Credits

What is the BTU Act and what does it mean?

The Biomass Thermal Utilization Act became law in December of 2020 and allows for a 26% federal tax credit on the purchase and installation of high-efficiency home heating equipment that fires wood pellets for heat and hot water.


Homeowners now have the ability to consider renewable heating at a comparable price point to fossil fuel system costs, thanks to the tax credit combined with state rebate incentives.

What qualifies for this incentive?

Home heating equipment that fires wood pellets for heat and hot water which is at least 75% efficient.  All of Maine Energy Systems’ residential heating solutions are qualified for this tax credit.

Does the tax credit apply to systems with heat and hot water, or just heat?

As long as the heat or hot water is fueled by wood pellets, it falls under the tax credit.  So, if the heating system (fired by wood pellets) is tied into and heating the hot water, it qualifies.  If the water is completely separate and electric or fueled by a fossil fuel, it would not qualify on its own.

Do rebates still apply?

State-specific rebate programs are still in effect; see your individual state’s program for details on applying and what qualifies for those incentives.


Average installations will qualify for up to $5,000-$6,000 of tax credits starting now.  Homeowners can also take advantage of state incentives and rebates of between $6,000 and $10,000 within New England.

Is the BTU Act retroactive?

No, unfortunately for those who were at the forefront of installing renewable heating, the BTU Act’s tax credit is not retroactive. 

Who is the best resource for in depth questions about tax credit questions?

Your tax accountant is the best resource that you have for detailed questions as the BTU Act just became law at the start of 2021.

Does the BTU Act apply to commercial or industrial installations?

At this time, the BTU Act and tax credit only apply to residential installations.  While the renewable heating industry is actively working to expand this to commercial and industrial applications, you can also write to your legislators to encourage them to support the expansion as well.

Add a footnote if this applies to your business

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